Terms and Conditions
1. Service Booking and Payment
All cleaning services must be booked through our website, email, or phone. Payment is due as agreed in the booking confirmation. Prices are in Euros (€) and may vary based on property size and service type.
2. Cancellations and Rescheduling
Cancellations must be made at least 24 hours in advance for a full refund. Late cancellations may incur a fee of up to 50% of the service cost.
3. Liability
Lumivexo is responsible for the quality of cleaning services. We are not liable for pre-existing damages, fragile items, or valuables left unsecured. Clients must inform us of any delicate or valuable items before service.
4. Access to Property
Clients are responsible for providing access to the property at the scheduled time. Missed appointments due to lack of access may be charged in full.
5. Health and Safety
Lumivexo follows safety and hygiene standards. Clients must notify us of any hazardous conditions or substances.
6. Changes to Services
Lumivexo reserves the right to modify service schedules, staff, or cleaning products to ensure quality and safety.
7. Governing Law
These Terms and Conditions are governed by Spanish law. Any disputes will be handled under Spanish jurisdiction.
8. Privacy
Client information is protected according to our Privacy Policy and GDPR standards.