Privacy Policy
1. Information We Collect
Lumivexo collects personal information including name, email, phone number, address, and payment details when scheduling cleaning services. We may also record service preferences and notes for tailored service delivery.
2. How We Use Your Information
- To schedule and provide cleaning services.
- To communicate service updates or changes.
- To send promotions only if you opt in.
- To improve our services and customer experience.
3. Sharing Your Information
Lumivexo does not sell your personal data. Data may be shared with trusted service providers only to fulfill cleaning services or as required by law.
4. Data Security
We use secure systems to protect your personal information and comply with GDPR standards.
5. Your Rights
You can request access, modification, or deletion of your personal data. You can also opt out of marketing communications at any time.
6. Cookies
We use cookies to enhance website performance and provide personalized experiences.
7. Contact Us
Questions about privacy? Contact us at: info@lumivexo.com
GDPR Compliance
Lumivexo is committed to protecting your data rights under the General Data Protection Regulation (GDPR). As a company operating in Spain and serving clients across the European Union, we ensure full compliance with GDPR requirements.
Your Rights Under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us at info@lumivexo.com. We will respond to your request within 30 days.
Data Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for 3 years for accounting and tax purposes, after which they are securely deleted.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last updated: January 2025